The paper applies a novel method to estimate the impact of a change in energy expenditure on Italian firms’ credit risk, measured as the 12-month default probability (PD).
Specially trained individuals will make undercover visits to bank branches and inquire about banking products and services. The goal is to observe real interactions between financial intermediaries and their customers.
This pilot exercise will enable Bank of Italy to fine-tune its supervisory approach, with a view to using mystery shopping as a customer protection tool.
The results of undercover visits may contribute to supervisory action, although they will not, per se, trigger sanction proceedings.